Returns & Exchanges

At Biltmore Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all eligible items. Simply ensure your items are in their original, unused condition with all packaging intact to receive a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging and include the printed return authorization slip inside the box.

3

Ship the Items

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing