Frequently Asked Questions

Everything you need to know about shopping with Biltmore Shop.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you ship internationally?

Yes, Biltmore Shop ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also track your order status directly through your Biltmore Shop account dashboard.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please check the specific product description page for details regarding coverage and duration.